If you have further questions, please contact us and we will be happy to assist you.
These conditions govern all bookings made with ADSAT Properties, a trading name of ADSAT International Ltd., a company thereafter referred to as “WE” or “US”, registered in England under the Company Number 4050920 and with head office at 146 Chase Side Southgate London N14 5PP. You (“you” “the booker” and all members of your party collectively called “the guests”) accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the Site Terms.
We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests, no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.
We consider a group to be three apartments or more being booked in the same location and similar dates. Special conditions may apply and these will be advised at the time of booking. Cancellation charges may differ to those in clause 4.5 and will be advised at the time of booking.
Full payment is required at the time of booking. It will be held as a deposit subject to the provisions of Clause 4 as to Notice and
Cancellation. Any additional charges can be paid at the time of checking in.
If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 4% above Bank of England base rate for the period concerned.
Payment should be made in Pounds Sterling by credit or debit card (credit/debit card payments may incur additional bank charges) cash, bank transfers and/or Paypal.
A Security Deposit between £150 and £500 per apartment will be taken upon check-in at the discretion of Adsat Properties to cover “additional charges” (see cl.12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay. If your security deposit does not cover the total additional charges, we will be entitled to recover this from you without delay.
Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges” (see cl.12.).
These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest directly for these charges.
The rates we advertise are, to the best of our knowledge, correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes because of tax changes or other events beyond our control. VAT is charged at the rate in force at the time of booking.
All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)
If you wish to change any detail of your confirmed booking we will do our best to make the change subject to availability. If your change is rejected the original booking will be reinstated. If the changes incur a further charge you will be notified of this before the changes are confirmed. Name changes or child age changes will not incur any charges or administration fee.
If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, full additional payment will be due immediately to make it effective. We reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking. Alternatively, the guest can choose to use any of the above mentioned payment methods (Cf, 2.1).
For any cancellation made within 48 hours of the booking date, provided this is not less than 15 (fifteen) days prior to the arrival date, a full refund will be given.
For any cancellation made after the 48 hours period but not less than 15 (fifteen) days prior to the arrival date, Adsat properties might consider a discretionary partial refund. The Booker will need to contact Adsat Properties in writing within 24 hours of his written cancellation.
For any cancellation made after the 48 hours period from the booking date and within 15 (fifteen) days of the arrival date, payment made will become non-refundable.
We do not expect to have to make any changes to your booking, however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control see below.
You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.
Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but we cannot guaranty all information is perfectly up to date and/or accurate. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary.
We are responsible for our own operated apartments, subject to these conditions.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us.
All apartments are occupied as self-catering apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
Apartments are available from 3pm on the day of arrival to 10am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked and paid for at the time of the reservation.
We will meet all our guests at the address of the apartment booked at a mutually convenient time agreed upon during the booking to run through the check-in procedure and hand over keys or key cards for the apartments.
The procedure for departure will be confirmed on arrival.
Further information is available on our website, from our reservations team or on arrival.
Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments.
Guests are expected to comply with any regulations for use of the apartment. Guest policies are available within the properties. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.
Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.
As a guide additional charges include, but are not limited to the following:
VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration cost. Prices for additional charges may change at any time. For payment of additional charges see cl.2.3 above.
We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment.
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the apartment manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email at firstname.lastname@example.org, write to Adsat International Ltd, 146 Chase Side Southgate London N14 5PP, U.K., or you can call us on +44 (0)20 8838 00 18.
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.